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faq's > # > What happens if the tenant doesn't pay the rent on time?


We do much more than just collect rent. To help you understand how using Metropole to manage your investment property will help make your investment trouble free, please read this list of commonly asked questions by our landlords. Then please call us on 1300 20 30 30 to discuss how we can tailor our services to your specific needs.

Our computer system produces daily reports to show any tenants who have not paid their rent. We then use strict arrears control procedure including SMS messages, personal contact, emails and reminder letters to ensure the tenants pay their rent. The key to arrears management is systematic, timely and frequent monitoring of rent payments. If they don't respond to these reminders we serve them a further warning letter, explaining that if they fail to pay they will be served with a Termination Notice.

Please call us on 1300 20 30 30 to find out how Metropole can maximize the returns on your investment property.  Or complete this form and we will be in contact with you. You can be confident that your property will be cared for as you would look after it yourself. Changing property managers is simple and will not cost you any time or money - we will take care of all the details for you.