landlord services
There is much more to investment management than just collecting the rent. Here are some great reasons to choose Metropole Property Management to manage your investment property.
Property management specialists
Our agency does not sell real estate. We lease and manage residential properties, so your investment will get our expert attention. In Victoria we provide a Melbourne wide service, and in Queensland we operate throughout Brisbane, so you will have one agency dedicated to looking after your portfolio.
Effective marketing
We expose your property to a wide range of prospective tenants by using:
- Major property rental websites
- Our large list of prospective tenants
- Prominent property signage
- The major Saturday newspaper or local newspapers where appropriate
- Re-location companies for executive rentals
- Property open for inspections
Careful tenant selection
Our specialist leasing consultants are totally focused on finding you the best tenant in the shortest possible time. We do not hand out keys, but personally interview prospective tenants and accompany them to your property so we can present it at its best. Detailed screening including a National Tenant's Database check which minimises the risk of poor tenants.
Thorough agreement preparation
Once the tenant has been interviewed and approved, we will sign the Tenancy Agreement and lodge the Bond on your behalf. We check all documentation carefully to ensure that your legal rights are protected.
Prompt rent collection and remittance to you
To ensure prompt payment we offer tenants a variety of ways to pay their rent including direct debit from their bank accounts and a convenient Rent Card that allows them to pay by phone, internet, B-Pay or at any post office. We then promptly deposit your money electronically into your account and send you a monthly Rent Statement by email, detailing all rent collected and disbursements made on your behalf.
Inspections
Our timely programmed inspections and detailed condition reports with recommended routine maintenance will ensure that your property remains well looked after and obtains top rentals.
We conduct inspections at the beginning of the tenancy and take photographs to minimise disputes at the end of the tenancy. We include periodic inspections of your property in our management fee.
At the end of a tenancy we will again inspect your property and ensure the tenant leaves the property in a clean and tidy condition. We also determine any renovation work necessary, re-assess the rental and advise you on any suggested increase.
Strict arrears control
We review arrears daily and have a system of regular contact with tenants to ensure they pay their rent. If they fail to pay after 14 days, they will be served with a Termination Notice. This notice usually brings prompt results, but if it doesn't work, we will contact you to discuss whether to proceed with the termination of the tenancy or whether to allow the tenant more time to pay the outstanding rent.
Repairs and Maintenance
We act on repairs according to your instructions and maintain complete records for future reference. We pay for tradesmen on your behalf and full details are printed on your monthly Rent Statement with the relevant invoice attached for your reference.
Timely payment of outgoings
To make life a little easier for you, we will pay all your property accounts including insurance premiums if you wish.
Disputes with the tenants
We will shield you from any disputes with your tenants, most of which can be solved expediently if handled with professionalism and diplomacy. We will give you expert advice and represent you at a tenancy tribunal if necessary
Please call us on 1300 20 30 30 to find out how we can tailor our services to your specific needs and maximize the returns on your investment property. Or complete this form and we will be in contact with you. You can be confident that your property will be cared for as you would look after it yourself. Changing property managers is simple and will not cost you any time or money - we will take care of all the details for you.